See how to reach us
You do not need to explain everything. Send only what helps us understand the issue.
Write to us directly.
Use this address for general questions, access problems, payments and refunds, privacy, or anything else that needs a person to look into it.
Send enough to identify the problem. Nothing more than we need.
For access or payment issues, include the email address you used and, if available, the transaction time, amount, or transaction ID.
You do not need to send the private contents of your conversations with The Companion unless they are directly relevant to the issue.
Some things need a person.
Payments, refunds, privacy questions, and cases that require judgment should not be left to an automated system alone.
If your message needs review or discretion, a person will handle it.
Keep secret credentials out of the conversation.
The Companion will never ask you by email or in a conversation for your password, PIN, one-time password, authentication code, full card number, banking password, or other secret credentials.
A named legal entity stands behind the service.
The Companion is operated by PT Satu Langkah Satu Waktu, a legal entity established under the laws of the Republic of Indonesia and domiciled in Denpasar, Bali.
Email is not an emergency channel.
Email is not monitored for immediate response. If there is an immediate risk to safety or a medical emergency, use Emergency Help and contact someone or a service that can reach you in person.